Customer Forum

We believe the relationship we have with our Customers should not be based on a transaction, but founded on a desire to listen and learn from their experiences of our work.

We believe that ‘feedback is a gift’ and the Customer Forum an essential part of ensuring the loyalty of the people we work for.

The forum invites both positive and the not-so-positive comment and seeks to capture the qualitative as well as the emotional impact we have on individuals and communities.

Its aim is to listen, to learn and to improve our service offering and by doing so create a ‘reservoir of trust’ from which we can sustain our highest levels of Customer Care.

As a loyal Customer your view of us, and the way in which we deliver our services to you is invaluable.

Our aim is to be your first choice whenever you need work doing to your home! We are forever striving to do things better and your feedback will help us to achieve this.  The Customer Forum is one way in which you can help us, by providing us with your thoughts and ideas on how we can improve our services to you.

Each month we will select the best idea and use it to improve our service.  The winning idea will receive £25 in High Street vouchers!

So please Click Here to complete the Online Form and click the send button after you have finished.  Your idea could win you £25!