Customer Loyalty

Relationships work well when teams work well. Our people operate at their best when closely integrated with our Clients’ teams and in every partnership we strive to find ways of sharing resources, learning from each other and improving the way in which our organisations interact and co-operate to develop the most complete service possible.

We are committed to investing in our Client relationships, teasing out how we can enhance the experience we provide, whether that is by delivering:

• A first-class mechanical and electrical installation by our own Gas Safe and NICEIC operatives
• A bespoke aids and adaptations service for people with disabilities 
• A planned maintenance programme that consistently out-performs every other contractor - reflected in our collated and published KPI results
• A responsive maintenance and void property refurbishment service that has an unbeatable reputation for flexibility and flawless delivery within agreed response times
• A proven track record in delivering our customers’ renewable energy needs
• An award winning customer-centred approach which engages and supports them through all that we do, meaning that customer loyalty ensures we are their first choice provider of services within the housing sector.

As a loyal Customer your view of us, and the way in which we deliver our services to you is invaluable.

Our aim is to be your first choice whenever you need work doing to your home! We are forever striving to do things better and your feedback will help us to achieve this.

The Customer Forum is one way in which you can help us, by providing us with your thoughts and ideas on how we can improve our services to you.

Each month we will select the best idea and use it to improve our service. The winning idea will receive £25 in High Street vouchers!